Consultation Fees:

Non-refundable once the consultation session has begun.

Design Concept Fees:

Non-Refundable if design has begun. if the client is unsatisfied, it would be redone once.

Material Selection and Vendor Coordination:

Non-refundable once selections and coordination have begun.

Site Visits:

Fees for completed site visits are non-refundable. Fees for scheduled but uncompleted visits are refundable, less any travel expenses incurred.

Custom Furniture Design:

Non-refundable once the design process has begun.

**Conditions**

1. Refunds are processed within 14 days of approval.
2. Requests must be submitted in writing to our customer
   service team.